cancellation policy

<In the case of returns due to sewing defects>
If you wish to return or exchange an item due to our company's reasons such as the item being damaged upon arrival, please contact Lucca Co., Ltd. within 7 days of receiving the item.

For shipping of replacement products, the returned product arrives at our company,
We will ship the product as soon as it becomes available.

Regarding the exchange,
Only if the corresponding product is in stock.

If the exchange cannot be accepted due to out of stock, etc.,
Please note that we will refund the product price by bank transfer.



≪Lucca Co., Ltd.≫
54-1 Motoyoyogi-cho, Shibuya-ku, Tokyo 151-0062
Tokyo Central Yoyogi 302

Tel: 03-5790-9651 (Weekdays 10:00-18:30)
Mail: info@lucca-inc.jp